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To report an issue, please write to us at support@redbrickai.com. When reporting an issue please follow this template so we can quickly get to the bottom of things.

What are you trying to accomplish?

Example:
  • Upload DICOM studies
  • Annotate vessels
  • Export segmentations
  • Configure review workflows

What is happening?

Describe the issue, including any error messages.

Steps to Reproduce

Please provide the exact steps required to reproduce the issue.

Troubleshooting Already Attempted

What have you already tried? Examples:
  • Refreshed the page
  • Logged out and back in
  • Cleared browser cache
  • Switched browsers
  • Updated browser
  • Tested another dataset
  • Tested another project
  • Re-uploaded data

Environment

Organization:
Project:
Task URL:
Browser:
Browser Version:
Operating System:

Verification Checklist

Please confirm the following: □ Browser is up to date
□ Issue reproduced after refreshing
□ Issue reproduced after logging out/in
□ Issue reproduced on another study or task
□ Issue reproduced on another browser
□ Issue reproduced on another machine (if available)
□ Issue reproduced using the latest renderer (if applicable)

Scope of Impact

Who is affected? □ Only me
□ Multiple users
□ Entire project
□ Entire organization
If multiple users are affected, please list them:

What Changed?

What changed immediately before the issue appeared? Examples:
  • New dataset
  • New browser update
  • New workflow
  • New user
  • New integration
  • Nothing changed

Supporting Evidence

Please attach any relevant:
  • Screen recording (preferred)
  • Screenshot
  • Error message
  • Sample study
  • Browser console output